Frequently Asked Questions
These are a few of the more common questions we get asked by prospective clients considering using our services…
Q: Payments: How can I pay my fees?
By Go Cardless
Go Cardless is an easy and fast way to set up a direct debit to pay your fees. The Go Cardless button to set this up can be found at the top right of this page- Just click on the button and follow the instructions to set this up.
By Credit/Debit Card
To pay by credit or debit card please telephone our central administration department on 01273 739592. Please have your credit/debit card to hand and also quote your account reference number to ensure that we correctly allocate your payment.
By Internet banking or BACs
To make a payment via internet banking or BACs, the payment should be made to our account at NatWest Bank below:
Sort Code: 53-61-02
Account Number: 60064323
It is extremely important that you quote your account reference number (found next to the heading “Statement of Account”) when making your payment to enable us to allocate your payment. We receive no other information from your bankers.
Clients can pay by cheque by sending them to:
The Old Casino
28 Fourth Avenue
Cheques should be made to “Cardens Accountants” and clients should write their reference number on the reverse side to ensure that it is correctly allocated.
Cardens Accountants reserves the right to charge interest at 2% per month or part month on amounts remaining unpaid after 30 days.
Q: Thinking of joining us: How do I find out what Cardens can do for me?
A: The best way to find out exactly how we can help you is to come in and have a chat and a cup of coffee/tea. We offer new clients an hour’s free consultation in our lovely Hove offices to discuss how we can help develop your business and manage your finances.
It’s absolutely free and you are not obligated to join- It’s just our way of showing how we can help you and discovering what you need from your accountant.
You can contact us for your free hour’s consultation here.
If you would like to find out a little more information via our website regarding how we can help you, see our pages here:
Find out how we help business clients here.
Find out how we can help our private clients here.
Find out how we can help our corporate clients here.
Q: Careers with Cardens Accountants: How can I work for Cardens?
A: Our focus is on outstanding client service within a friendly environment. We are often seeking high quality team members in the following areas…
- Accounts and audit
- Business development
Find out more details by visiting the Vacancies page of our website here
Q: How do I contact you?
A: You can contact us by telephone, email or popping into our offices in Hove.
All our contact details can be found here.
Q: What cloud accounting software do you have available to your customers?
A: At Cardens we use FreeAgent, Xero, Quickbooks and a number of other cloud accounting solutions. We can usually offer discounts if you subscribe through us, so it’s worth talking to us about it.
To find out more about our cloud accounting options, visit our Cloud Page on our website here
Q: How easy is it to change accountants and why should I change?
A: If your existing accountant is offering you an excellent pro-active service at a fair fee then stick with them. However, different accountants will save you different amounts of tax and provide different levels of business advice. If your present accountant doesn’t offer the type of service you want and that we do offer, then changing over to us is very easy. It involves just one letter from you and we take care of everything else for you. Your existing accountant is not usually allowed to charge you for providing the normal handover information.
Q: You seem to offer a lot. Are your fees expensive?
A: No! We offer fixed fees linked to the value of what we provide. We’re not always the cheapest and as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we offer excellent value for what we provide. Most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand.
Q: I’ve just had my accounts done and don’t need an accountant until next year, so is there any need to contact you now?
A: We can’t over emphasise the importance of tax planning at an early stage, not crisis driven advice. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and we are about helping you change the future, not just reporting what has already happened.
Q: Will you come to visit us for an initial consultation?
A: Yes. It often helps to see your business, books and records, etc at first hand and we are always happy to invest our time without charge to show you what we can do. Of course, if you prefer to visit us, that’s fine too.
Q: When and how soon can you come to see us?
A: When’s good for you? Let us know and we’ll do our utmost to help. If you need to see somebody urgently, we’re always out and about and can arrange to see you very quickly.
Q: Is your fixed quote guaranteed for more than one year?
A: We’re not in the business of providing low quotes just to get your business for the first year and then raising the fees. We want you as a long term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same. Very occasionally there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you. In some cases, where it is clear exactly what work is involved we can guarantee the fee for more than one year.
Q: You seem to be offering so much that I’m just not used to from my present accountant. How do I know you will deliver?
A: All we can say is that as accountants, you’d expect us to be a bit analytical, which is true. As such do you really think we would offer you something we couldn’t deliver that is backed up by our 100% risk free guarantee. Our clients are used to this level of service. You are also more than welcome to speak with some of our existing clients who have the experience of our service. See what our clients say by visiting this page of our website: what our clients say